利害關係人

利害關係人的鑑別

寶成工業參考 AA1000 鑑別利害關係人 2011年版(Stakeholder Engagement Standard, AA1000SES 2011)五大原則,依照利害關係對公司的(1)依賴性(Dependency)、(2)責任(Responsibility)、(3)張力/關注(Tension)、(4)影響力(Influence) 、(5)多元觀點(Diverse Perspectives),鑑別關鍵利害關係人。依據相關業務當責人員所回應客戶、外部團體與內部員工諮詢及互動溝通之紀錄資料,依其互動頻率,彙整篩選出的相關利害關係群體包括股東/投資者、客戶、主管機關、員工、供應商、媒體、社區與非政府組織 (Non-Governmental Organization, NGO)。

利害關係人的對話互動

寶成工業對於利害關係人所關注的議題,藉由定期及不定期會議、各相關業務窗口的互動溝通,廣納利害關係人的意見與建議,並將所獲得之回饋訊息,於內部會議中進行回報與討論,以做為寶成工業永續發展策略的重要參考依據。


利害關係人溝通管道

利害關係人 關心議題 議題回應方式
股東/投資者 經濟績效、公司治理、市場形象 於公開資訊觀測站及公司網站公布訊息、召開股東會、參與法人說明會、透過發言人管道反應
客戶 產品品質、禁限用物質管理、行為準則執行績效、資訊揭露透明度與可靠性 業務拜訪/例行性會議、不定期之溝通會議、稽核回饋/自主管理績效回饋、電子郵件及電話聯繫
主管機關 公司治理、法令合規度 配合主管機關執行各項安全合規檢查、定期申報表單/公文、參與宣導會/研討會
員工 公司營運狀況、薪資福利、勞資關係/勞工權益/工時管理、職場安全/規章制度合理性、意見表達管道 公司內部網站/電子郵件/員工意見箱/問卷調查、職工福利委員會/職安衛委員會/工會、申訴獎懲委員會、內部員工刊物、員工幹部座談、員工生輔室諮商服務
供應商 禁限用物質管理、公平競爭/品質與價格、供應商評鑑 採購合約、業務溝通/電子郵件及電話聯繫、供應商評鑑制度
媒體 營運狀況、怠工事件 新聞稿、關切議題溝通說明文件
社區 環境議題/法令合規度、交通、就業機會、社區公益回饋 主動拜會、外部溝通窗口、贊助社區公益活動/社區訪問、公司網站
非政府組織 勞資關係/勞工權益、合法合規、環境議題 公平勞動協會(Fair Labor Association, FLA)稽核事項改善回覆/NGO合作計畫、關切議題溝通說明文件、溝通會議/電子郵件及電話聯繫
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